inquiry, on 2016-April-11, 21:21, said:
Someone says "yes"
"West turns out two her last two cards" (I assume exposing to all the last two quitted tricks), and exposes the ♣5 from her hand.
Seems like a lot of violations there not covered yet. Wouldn't some number of procedural penalties be called for. West questions is not legal, the answer is a violation of the proprieties, turning over quitted tricks is a violation, and of course exposing the club five is a violation.
I agree the director should have mentioned the one trick (only) penalty and that the ruling could be appealed, but I would not like to appeal if my side answered the question about was two rounds of clubs being played. But if declarer volunteered that, perhaps there no penalty, but if West was looking at East when asking, I am sure she would have gotten an indication even if the question was not answered out-loud at the table.
Regrettably lots of problems arise (and people take advantage of) the innate tendency of bridge players to be helpful.
Bridge developed from Whist - immortalised in "the Lambton Worm" song: "Whisht lads and shut yer gobs" ie. keep quiet.