[AAr]

I love BBO, but this is my main problem.

My ISP has complete outages about five minutes at a time and about thirteen times a day. I've had similar problems with all my past ISPs as well. Every time I get bugged out from my ISP, I get logged out of BBO. I talked to a yellow about this, and she said that the problem is strictly on my end and recommended that I call my ISP and have one of the their service technicans come out to my house and check out the wiring and equipment and fix/replace anything that my need it.

My advice would be, and this would be the one thing that IMO, if it can be done, would really help my experience with BBO. That would be to somehow fix the servers (Again, if this is not possible, I understand.) that instead of getting logged out immediately when the ISP bugs out as it does now, that I can stay on BBO for about three to five minutes from the time my ISP goes out (even with lags and such, which is OK as it would serve as a warning) and then get logged out after that time passes.

I am planning on eventually either calling my ISP to have a service technican come to my house, or to change ISPs completely within the next few weeks to months. I'm just wondering what you would advise.

Thanks!

[mycroft]

I have a similar issue - when my tablet switches from wifi to data connection (or from one wifi network to another - there are two both at work and at home), I get booted. The connection doesn't even have to drop - just change.

[barmar]

AAr, on 2017-January-27, 16:38, said:

My advice would be, and this would be the one thing that IMO, if it can be done, would really help my experience with BBO. That would be to somehow fix the servers (Again, if this is not possible, I understand.) that instead of getting logged out immediately when the ISP bugs out as it does now, that I can stay on BBO for about three to five minutes from the time my ISP goes out (even with lags and such, which is OK as it would serve as a warning) and then get logged out after that time passes.

What about the other players, who are waiting for you to play? Should they have to wait 5 minutes for you to come back, too?

Anyway, this would not be an easy change for us to make. BBO logins are tied to TCP connections, and a TCP connection will not stay open across several minutes of communication failure. We would have to make major design changes to separate them.

[barmar]

mycroft, on 2017-January-27, 17:59, said:

I have a similar issue - when my tablet switches from wifi to data connection (or from one wifi network to another - there are two both at work and at home), I get booted. The connection doesn't even have to drop - just change.

When you change networks, your IP probably changes. TCP connections are specific to a particular IP. And as I mentioned above, BBO logins are tied to a specific connection. So when your IP changes, the connection drops, and you get logged out.

[mycroft]

Yeah, makes sense, and likely exactly what's happening. Still annoying. Just raised it in case there was a way to solve it.

[barmar]

mycroft, on 2017-January-30, 10:20, said:

Yeah, makes sense, and likely right. Still annoying. Just raised it in case there was a way to solve it.

I understand where you're coming from. Most mobile games and multimedia applications automatically reconnect when your connection changes. The problem is that our general architecture was designed for desktop applications.

[AAr]

I understand about waiting time, although I do think that five minutes should be the standard as to how long to wait before removing a player from a table in either the MBC or a tournament.

My question is this: These short ISP service disruptions occur about thirteen times a day. Is service disruptions that often normal, or do I likely have an equipment problem? I tried resetting the router. Should I do that again. Or, should I call my ISP and have a technician sent to my house, which is what people are telling me to do? Or, should I switch ISPs?

Thanks

[barmar]

AAr, on 2017-February-04, 22:09, said:

I understand about waiting time, although I do think that five minutes should be the standard as to how long to wait before removing a player from a table in either the MBC or a tournament.

5 minutes? That's an entire board in a tournament. People usually start getting antsy if someone takes more than 30 seconds to respond. You really expect people in the MBC to sit there twiddling their thumbs for several minutes?

Quote

My question is this: These short ISP service disruptions occur about thirteen times a day. Is service disruptions that often normal, or do I likely have an equipment problem? I tried resetting the router. Should I do that again. Or, should I call my ISP and have a technician sent to my house, which is what people are telling me to do? Or, should I switch ISPs?

This definitely sounds like a problem with your connection. Call the ISP.